Let’s just say we purchased this by accident. While a refund is not listed on Steam’s top level support page, subsequent pages are quick to suggest refunds as a resolution. The technical issue page also has a block at the top telling you that if nothing here will solve your problem you can request a refund. If you have a technical issue for example, you can click that option to get a list of links where help is available. Steam makes an honest effort to do some basic troubleshooting. Once it was added to my Library, I clicked on the entry and followed the Support link to this page. It cost me $4.99 USD and I paid entirely from my PayPal account. When I launched Steam there was a big banner explaining the refund program. I didn’t want to cause grief for a smaller developer or new title. It was the first game I saw in the list of best sellers that was inexpensive, old, and provided by a major publisher. Last night I "accidentally" purchased Assassin’s Creed III. Let’s go through the new refund flow together. It would be prudent to know exactly what Steam added. But the sudden manner in which the refund program was announced and implemented has many developers asking: "Is this good for me?" And it will certainly do right by players in every other country. On the surface this change brings Steam up to code in many European countries that require this by law. Once the refund is confirmed, the amount paid will be refunded to the buyer’s original payment method or Steam Wallet.Įnough of the rules talk: here’s how to get your refund! How to Refund on Steamįirst, open Steam and click “Help,” then click “Steam Support.On Tuesday Steam added a refund procedure that allows you to get a full refund on any Steam game you’ve purchased in the last 14 days, for any reason, as long as you’ve played the game for less than 2 hours. The refund process is essentially identical, but the recipient has to initiate it, and the buyer has to confirm the refund. If you have no plan of playing the gifted game and want the financial value instead, you can have it refunded as long as you aren’t violating the two hour/14 day rule. Let’s face it: not every Steam game you receive as a gift is going to be a great one. If you choose to refund to your Steam Wallet, you’ll get your money back faster but will only be able to spend it on other Steam games, items, etc. If your refund request is approved, you can have the amount refunded to either your original payment method or your Steam Wallet. Once you’re past two weeks from purchase, refund requests will almost never work. Once you’re past two hours of playtime, your chances of a refund are dramatically reduced unless the game is known to have severe technical issues. However, Steam Support is allowed to make refund decisions of its own discretion. If you meet both of these requirements, you are most likely to get the refund approved by Steam Support when you attempt it. To maximize your chances of a Steam game getting refunded, you need to request the refund within two weeks of purchase and have less than two hours of gameplay on the title in question. Before we jump into the process, let’s take a look at which games are eligible for refunds.
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